Returns
Customer satisfaction is important to us.
We accept returns only under the following conditions:
- You received a damaged product.
- You received the wrong item.
- The product is defective upon arrival.
Return Request
Please contact us within 3 days of receiving your order.
Include:
- Order Number
- Product Photos
- Packaging Photos
- Brief explanation
Refunds
Once your return has been inspected and approved, your refund or replacement will be processed.
Refunds may take 5–10 business days, depending on your payment method.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened skincare products
- Used cosmetics
- Used personal care products
- Products damaged due to misuse